Wheelchair-Friendly Chester Attractions

Chester has rapidly emerged as one of the top destinations for wheelchair accessibility. Renowned for its rich Roman heritage and charming medieval architecture, Chester has gone above and beyond to ensure its beauty and cultural experiences are accessible to all visitors, regardless of mobility challenges.

In recognition of its exceptional efforts, Chester was awarded the prestigious European Access City Award, becoming the first British city to receive this honour. This award highlights Chester’s commitment to creating an inclusive environment where everyone can explore and enjoy its many attractions.

Whether you’re planning a visit or assisting someone who uses a wheelchair, this will help you navigate the city with ease and make the most of your time in this welcoming destination. From historic sites and scenic river cruises to accessible dining and accommodation options, Chester offers a variety of experiences designed to cater to all visitors.

Wheelchair-Friendly Chester - Chester Taxi Services


Chester’s Commitment to Accessibility

Chester’s dedication to enhancing accessibility is evident in its continuous efforts to improve facilities and services for disabled visitors. The city has taken a proactive approach to ensuring that all its historic and modern attractions are accessible to everyone. This commitment is reflected in the installation of ramps, lifts, and accessible restrooms in key locations and the training of staff to assist visitors with various needs.

Chester’s innovative solutions to overcome the challenges posed by its unique cityscape have been recognised internationally. In 2017 Chester became the first British city to win the prestigious European Access City Award. This award, presented by the European Commission, honours cities that excel in accessibility and inclusivity. It acknowledges Chester’s significant strides in making its urban environment more inclusive, ensuring that people with disabilities can fully participate in social and cultural life.

The European Access City Award is not only a testament to Chester’s ongoing efforts but also inspires other cities to follow suit. Chester’s achievement underscores the importance of accessibility in urban planning and highlights the positive impact that inclusive practices can have on tourism and community life.

Through its dedication and innovative approach, Chester has set a high standard for accessibility, making it a model city for inclusivity. Visitors to Chester can expect a welcoming environment where their needs are anticipated and met, allowing them to enjoy all this historic city offers.


Wheelchair-Friendly Attractions in Chester


Chester Cathedral

Ramps throughout the complex, accessible toilets with right-hand transfers in women’s restrooms, diagonal transfers in men’s, and wheelchair-accessible gardens.

Explore Chester Cathedral, a 925-year-old Gothic and Romanesque architecture, visit the café and gift shop, enjoy the falconry and gardens, and attend concerts, organ recitals, and choir performances.

Chester City Walls

The Romans originally built Chester City Walls for defence, the walls form a nearly continuous elevated walkway around the city, offering historical insights and scenic views.

Eleven accessible points are via ramps or level access. The Visitor Information Centre has detailed maps highlighting accessible points and restrooms.

Don’t miss the medieval towers, gates, and panoramic views of Chester’s skyline and landmarks.

ChesterBoat River Cruises

Mark Twain and Lady Diana are wheelchair-accessible boats with ramp access to the upper decks. Discounted rates are available for disabled passengers and carers.

Half-hour cruises along the River Dee, narrated tours highlighting Chester’s history, commercial activities, and local wildlife. Boarding assistance is available.

Blue Planet Aquarium

Ramps and lifts to all floors, accessible restrooms, and wheelchairs are available for rent.

Over 100 live displays featuring otters, reptiles, and global aquatic life. Interactive exhibits and ecosystems, including streams, forests, and coral caves.

Chester Zoo

The UK’s leading zoo, home to over 21,000 animals and 500 species, offers a unique day out for families and friends.

Accessible pathways, mobility aid rentals, staff trained to recognise hidden disabilities, sensory bags, and downloadable social stories.

There is so much to see and do at Chester Zoo, from animal enclosures, expert talks, themed cafés, and a boat trip down the Lazy River. Large print documents and BSL-trained staff are available.


It is a vibrant cultural hub with a library, two theatres, an independent cinema, and community spaces.

There are accessible toilets throughout, including Changing Places facilities, and regular access performances such as relaxed, audio-described, and BSL shows. Diverse productions, community events, and an on-site restaurant. Sign up for the Access Register for updates on performances and ticket support.

Grosvenor Museum

A museum featuring natural and social history collections and expert-led talks.

Ground floor access to main exhibits, on-site wheelchair available, and accessible café and gift shop. Roman Galleries, lecture theatre, Period House ground floor, and a charming tea room.

Chester Racecourse

Chester Racecourse was established in 1539. It is the oldest racecourse still operating worldwide, offering a blend of tradition and modern racing excitement.

There are viewing platforms in every enclosure, accessible toilets, a free Companion Pass for carers, digital racecards for visually impaired attendees, and a Quiet Room. Check dates for upcoming race days and book tickets online. Enjoy the vibrant social atmosphere and ensure you take advantage of the excellent accessibility provisions.

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Accessible Food and Drink Venues in Chester

Chester’s dining scene is vibrant, diverse, and remarkably wheelchair-friendly. The city is home to various restaurants, cafés, and bars that prioritise accessibility, ensuring all visitors can enjoy their culinary experiences without barriers. Here is a small selection of wheelchair-accessible food and drink venues in Chester:

Brewhouse & Kitchen

A popular gastropub known for its extensive selection of craft beers brewed on-site and a menu featuring classic pub dishes with a modern twist.

The pub offers step-free access, spacious seating arrangements, and accessible restrooms, making it easy for wheelchair users to navigate and enjoy.


Shrub is a favourite among health-conscious diners, a trendy plant-based restaurant offering various vegan and vegetarian dishes.

Shrub ensures accessibility with ramps, wide doorways, and accessible restrooms, providing a comfortable dining experience for all guests.

Palm Court

Located within the Grosvenor Pulford Hotel & Spa, Palm Court is renowned for its elegant setting and exquisite British cuisine, perfect for a memorable dining occasion.

The restaurant is fully accessible, featuring step-free access, accessible restrooms, and accommodating staff ready to assist with special needs.

The Botanist Chester

This unique venue offers a botanical-inspired setting with a menu that includes hearty pub fare, innovative cocktails, and a wide selection of beers.

The Botanist provides step-free access, accessible restrooms, and an inviting layout that caters to wheelchair users.

The Ice Cream Farm

Situated just outside Chester, this family-friendly venue is famous for its wide range of delicious ice creams and fun activities for all ages.

The Ice Cream Farm features accessible paths, ramps, and restrooms, ensuring an enjoyable visit for wheelchair users and their families.

La Brasserie

A sophisticated French restaurant in the heart of Chester, offering a delightful menu of classic French dishes and fine wines.

La Brasserie provides step-free access, accessible restrooms, and a welcoming atmosphere, making it an excellent choice for an accessible fine dining experience.

Artezzan Restaurant & Bar

A Mediterranean-inspired restaurant offering a variety of flavorful dishes from the region, Artezzan is a vibrant spot for casual dining and social gatherings.

The restaurant is designed with accessibility in mind, featuring step-free access, wide aisles, and accessible restrooms to accommodate all guests comfortably.

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Wheelchair-Friendly Services in Chester

Chester offers various services designed to enhance the experience of wheelchair users, ensuring that all visitors can navigate the city comfortably and conveniently.


Shopmobility provides daily use of mobility scooters, manual wheelchairs, and powered wheelchairs to help people with limited mobility access city centre shops and facilities. This service ensures that everyone can explore Chester independently and with ease.

Frodsham Street Car Park, Chester (CH1 3JH)

Monday-Saturday, 9:30am – 4:30pm; Sunday, 10:30am – 3:30pm

To reserve equipment, call Shopmobility at 01244 312 626 or email shopmobility@dialhousechester.org.uk. Reservations are recommended, especially during peak times or for specific equipment needs. Visitors can join the Regular Users Scheme for frequent access or pay daily hire fees for occasional use.

Changing Places Toilets

Changing Places toilets are larger than standard accessible toilets and include additional equipment such as a ceiling track hoist and an adult-sized changing bench. These facilities are for individuals with profound and multiple learning disabilities or those who require the assistance of a carer.

  • Frodsham Street Public Toilets: Open daily from 8am to 8pm
  • Princess Street (under the Market): Open from 8am to 6pm (summer), 8am to 6pm (winter)
  • Union Street (Near Grosvenor Park): Open from 11am to 5:10pm (summer), closed in winter
  • The Groves (Near Suspension Bridge): Open from 8am to 8pm (summer), 9am to 4:30pm (winter)
  • Little Roodee (on the coach/car park): Seasonal opening times

Each Changing Places toilet has a ceiling track hoist, an adult-sized changing bench, and ample space for carers and mobility equipment. These facilities are designed to provide a dignified and comfortable experience for users with complex needs.

Changing Places toilets operate using a RADAR key, which can be obtained from local authorities or purchased online. These keys ensure the facilities are secure and available to those needing them most.


Accessible Accommodation in Chester

Chester offers a variety of wheelchair-friendly hotels that cater to the needs of visitors with disabilities, ensuring a comfortable and enjoyable stay.

Chester’s accessible hotels provide a range of amenities to accommodate guests with mobility impairments. From spacious rooms with accessible bathrooms to facilities with step-free access and dedicated services for disabled guests, these hotels ensure everyone can enjoy a hassle-free stay in the city.

DoubleTree by Hilton Chester

  • Six ground-floor suites designed for wheelchair users, featuring double beds, low wardrobe railings, and accessible showers with emergency pull cords.
  • Roll-in showers with grab bars, lower bathroom sinks, raised toilets with grab bars, and emergency pull cords.
  • Easily reachable electric outlets, a fridge, a coffee maker, and a hairdryer.
  • Step-free access to all public areas, including the hotel’s restaurants, lounges, and gardens.

The hotel welcomes service dogs and offers accessible parking spaces near the entrance. Staff are trained to assist guests with special needs, ensuring a pleasant stay.

Express by Holiday Inn Chester

  • There are five rooms specifically designed for wheelchair users, each featuring a spacious shower, a low wardrobe railing, and a connecting door to an adjoining room for a carer.
  • Roll-in showers with grab bars, raised toilets with grab bars, and emergency pull cords.
  • Easily accessible electrical outlets, coffee makers, and lift controls.
  • The hotel provides step-free access to all public areas, including the dining room and meeting spaces.

The hotel offers accessible parking and is close to the city centre, making it convenient for exploring Chester. The staff are trained to assist as needed, ensuring a comfortable experience for all guests.

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Wheelchair-Friendly Transportation in Chester

Chester Taxi Service is dedicated to providing reliable and accessible transportation for all passengers, including those with mobility challenges. Our wheelchair friendly taxis include modern, well-maintained vehicles equipped to accommodate wheelchair users, making reaching any destination in Chester simple.

Wheelchair-Accessible Minibuses:

  • Accommodate up to eight passengers along with luggage.
  • These minibuses are equipped with ramps, spacious interiors for easy manoeuvrability, and securement systems to transport wheelchairs safely.

Black Cabs:

  • Comfortably transport six passengers.
  • Black cabs are outfitted with ramps for wheelchair access, high seating for excellent visibility, and secure wheelchair restraint systems.
  • All vehicles have first aid kits, fire extinguishers, and 3-point safety belts to ensure passenger safety.


To ensure a vehicle that meets your specific needs, it is advisable to book in advance and provide details about the wheelchair’s height, width, and passenger height. This allows Chester Taxi Service to dispatch an appropriately sized vehicle for your convenience.

Phone: 01244 421 024

Online: Contact Us

Chester Taxi Service’s commitment to accessibility ensures that wheelchair users can explore the city comfortably and efficiently. Whether you need a ride to one of Chester’s many attractions, a restaurant, or your hotel, you can rely on their professional and accommodating services to make your journey pleasant and stress-free.


Public Facilities and Additional Resources

Chester is well-equipped with public facilities and resources to ensure that visitors with disabilities have a comfortable and convenient experience. From accessible toilets to parking facilities for Blue Badge holders, the city provides essential amenities to support all visitors.

Public Accessible Toilets

Chester offers a range of accessible public toilets throughout the city, ensuring visitors can conveniently find facilities near popular attractions and shopping areas. These toilets are designed to accommodate wheelchair users and include additional features for ease of use.

Locations and Operating Hours:

  • Frodsham Street Public Toilets: Open daily from 8am to 8pm
  • Princess Street (under the Market): Open from 8am to 6pm (summer), 8am to 6pm (winter)
  • Union Street (Near Grosvenor Park): Open from 11am to 5:10pm (summer), closed in winter
  • The Groves (Near Suspension Bridge): Open from 8am to 8pm (summer), 9am to 4:30pm (winter)
  • Little Roodee (on the coach/car park): Seasonal opening times

Changing Places Toilets:

  • Location: Frodsham Street Public Toilets
  • Features: Larger than standard accessible toilets, equipped with a ceiling track hoist and adult-sized changing bench, and operated using a RADAR key.
  • Hours: Open daily from 8am to 8pm

These facilities provide essential amenities for individuals with severe disabilities, ensuring a dignified and comfortable experience.

Parking for Blue Badge Holders

Chester offers ample parking options for Blue Badge holders, providing convenient access to city attractions and facilities. Blue Badge holders can enjoy up to 4 hours of free parking in designated areas.

Council-Owned Car Parks:

  • Frodsham Street dedicated disabled parking area (CH1 3JJ)
  • Hamilton Street dedicated disabled parking area (CH1 2BG)

Blue Badge holders can display their badge for up to four hours of free parking. For stays longer than four hours, a pay-and-display ticket should be purchased and displayed alongside the Badge.

On-Street Parking:

  • Locations: St Werburgh Street and Hamilton Street

These parking facilities are strategically located to provide easy access to key areas of Chester, making it convenient for visitors with disabilities to explore the city.

Chester City Centre Access Guide:

This guide provides detailed information about accessibility in Chester, including accessible routes, facilities, and services. It includes maps highlighting accessible points, restrooms, and parking areas. The guide also offers practical advice on navigating the city and making the most of its accessible features.

The guide is available online and can be target=”blank”>downloaded for easy reference during your visit.
DisabledGo Online Access Guide:


It offers online access guides to over 90,000 venues across the UK, including 1,000 venues in Cheshire West and Chester. The guides provide detailed information about access to cinemas, hotels, restaurants, libraries, and more.

The site is free to use and does not require registration.

These resources and facilities ensure that all visitors to Chester can have a seamless and enjoyable experience with access to the support and amenities they need. Whether exploring the city’s historic attractions or enjoying its vibrant dining scene, Chester is well-equipped to cater to your accessibility requirements.


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