You Have a Legal Right to Accessible Transport by Taxi

Accessing reliable taxi services is a fundamental right, ensuring mobility and connectivity for all. For wheelchair users, understanding and exercising this right has become increasingly paramount, particularly in light of recent legislative developments. Notably, the legal framework has seen enhancements that underscore the rights of disabled passengers, fortifying their access to taxi services.

Wheelchair Friendly Taxis in Chester - Chester Taxi Services


The Legislation

The UK’s legislative framework has evolved to provide an inclusive transportation environment, especially for those with disabilities. This progress is exemplified through two pivotal pieces of legislation.

The Taxis and Private Hire Vehicles (Disabled Persons) Act 2022:
At the forefront of this legislative push is the Taxis and Private Hire Vehicles (Disabled Persons) Act 2022. This Act is a comprehensive legislation designed to enhance the accessibility of taxis and private hire vehicles (PHVs) for disabled individuals. It aims to create an equitable transport landscape by ensuring that disabled passengers, especially wheelchair users, are neither discriminated against nor levied extra charges for their specific needs.

Amendments to the Equality Act 2010:
The 2022 Act goes further by amending the Equality Act 2010, a significant legal instrument promoting anti-discrimination in various sectors. With these amendments, the Act now encompasses more robust protections for disabled individuals seeking transport services. Doing so enshrines their rights and obliges service providers – drivers, operators, and local licensing authorities.


Duties and Responsibilities Imposed by the Act

The recent legislation not only reiterates the rights of disabled passengers but also defines specific duties and responsibilities for those offering taxi and private hire vehicle services. These obligations are vital in ensuring a more inclusive and accessible transportation landscape.

Obligations on Drivers:

Carriage of Passengers:
Drivers are duty-bound to carry disabled passengers, especially those in wheelchairs, without refusal based on their disability.

No Additional Charges:
Notably, drivers must not impose extra charges for carrying wheelchair users or providing the required assistance.

Providing Assistance:
This includes helping passengers get in and out of the vehicle, assisting in finding the vehicle, loading mobility aids into the boot, reading the fare out loud, and clarifying the chosen route.

Safety and Comfort:
Drivers of vehicles designated as wheelchair accessible must ensure the safe and comfortable conveyance of wheelchair users, allowing them to remain seated in their wheelchair during the journey.

Obligations on Operators:

Booking Without Discrimination:
Operators cannot decline to book a vehicle based on a person’s disability or the presence of an assistance dog.

Training and Communication:
Operators are encouraged to provide adequate training to drivers, ensuring they’re well-informed and equipped to cater to the needs of disabled passengers.

Responsibilities of Local Licensing Authorities:

Local licensing authorities are pivotal in implementing and monitoring these provisions, ensuring compliant taxi and PHV services.

Designation of Vehicles:
They are tasked with designating which vehicles are wheelchair accessible based on established criteria.

Handling Exemptions:
Authorities must process and determine exemption applications from drivers, typically based on medical grounds, ensuring these exemptions are genuine and not a way to sidestep obligations.

Authorities must enforce these regulations, taking action against non-compliance, including imposing fines or revoking licenses.

At the heart of these obligations is the overarching principle that disabled passengers, including those requiring wheelchair friendly vehicles, should have equitable access to transport. They should not face discrimination through service denial or additional charges and should be assured of a safe and comfortable journey.


Refusal of Service

The legislative emphasis on accessibility and non-discrimination underscores the severity of refusal of service based on disability. It is paramount for drivers and operators to understand the consequences of non-compliance, not just in terms of ethical considerations but also the legal ramifications.

Refusal Based on Disability:

Any driver who refuses to take a disabled passenger on a journey because of their disability or the presence of an assistance dog faces substantial legal consequences. This refusal can result in a fine of up to £1,000.

Loss of License:
Beyond financial penalties, drivers who violate these provisions may also risk losing their taxi or minicab license, which has long-term implications for their profession.

Operators Declining Wheelchair Users:

Booking Refusal: Operators cannot decline to book a vehicle based on a person’s disability or if an assistance dog accompanies them. Non-compliance can lead to stringent penalties, including fines.

Mandatory Reporting:
Operators should ensure a robust system to log and address any complaints related to service refusals. Local licensing authorities may require periodic reporting, and consistent violations might attract heightened scrutiny and severe consequences.

Affected individuals who face service refusal have the right to report the incident to local licensing authorities. This ensures action against the offending party and improves the taxi and private hire services standard. Disabled passengers are encouraged to be informed about their rights and avenues for grievance redressal.


Assistance from Drivers and Operators

Ensuring disabled passengers have a seamless and hassle-free taxi experience goes beyond just accepting rides; it encompasses an array of mandated assistance tailored to address the unique needs and challenges these passengers may face. Both drivers and operators are obliged to provide specific types of support.

Required Assistance:

Entry and Exit Assistance:
Drivers must assist disabled passengers in getting in and out of the vehicle, ensuring safety and comfort.

Finding the Vehicle:
Especially relevant for pre-booked services, drivers or operators should help passengers locate the vehicle, if necessary.

Handling of Mobility Aids:
Drivers must aid in placing mobility devices, such as wheelchairs or walkers, securely in the vehicle’s boot or designated storage area.

Fare Communication:
Upon reaching the destination, drivers should read out the total fare from the meter, ensuring clarity and understanding.
Route Explanation:
If requested, drivers must provide a clear explanation of the route being taken. This ensures transparency and can be especially useful in unfamiliar territories.

Assistance Dogs:
If a passenger has an assistance dog, drivers are expected to accommodate the dog without any objections, ensuring both the passenger and the dog have a comfortable journey.

No Extra Charge:

A vital aspect of these provisions is prohibiting extra charges for any mandated assistance. Disabled passengers should not be financially burdened for services that ensure equal transportation access. Operators and drivers should be explicitly clear about this:

Transparent Fare Structure:
The taxi fare should solely be based on the journey’s distance or duration, without any additional costs for provided assistance.

Training and Communication:
Operators should train their drivers to understand that these assistance services are a part of their job responsibility, not an additional service.


Driver Exemptions

While the law places stringent requirements on taxi drivers to ensure accessibility and assistance for disabled passengers, it also recognises that there are instances where a driver might not be physically capable of providing certain types of assistance. These exemptions aim to strike a balance between passengers’ rights and the well-being of the drivers.

Conditions for Driver Exemptions:

Medical Conditions:
The primary condition under which a driver can be exempt from offering physical assistance is if they have a relevant medical condition. This could include conditions that impede their ability to lift heavy objects, such as back or joint issues, or any other ailment that might make certain assistance unsafe or unfeasible.

Application and Verification:
Drivers cannot arbitrarily claim an exemption. They typically need to apply for an exemption, which requires medical verification. The local licensing authority then reviews the application, ensuring a thorough vetting process.

Implications for Passengers:

Transparent Communication:
If drivers are exempt from providing specific assistance, they should communicate this to passengers as soon as possible. This ensures that passengers can make informed decisions about their journey.

Alternative Assistance:
In situations where a driver is exempt, operators or taxi services should ideally have backup measures, such as connecting the passenger with another nearby driver who can assist or provide alternative solutions.

Visible Exemption Identification:
Exempt drivers often have a specific identifier or badge that signifies their exemption status (council dependant). This visible marker aids passengers in quickly ascertaining the driver’s exemption status.

Rights of Refusal:
Passengers need to understand that while drivers might be exempt from providing physical assistance, they cannot refuse a ride based on a passenger’s disability or the presence of an assistance dog.

To sum up, while essential for protecting drivers with legitimate reasons, driver exemptions are not a carte blanche excuse to avoid assisting disabled passengers. The framework ensures that the primary focus remains on the passenger’s accessibility needs while considering the driver’s well-being.


Wheelchair Accessibility Standards for Vehicles

Ensuring proper transportation for wheelchair users involves more than just providing larger vehicle spaces; it requires adhering to specific standards and guidelines that guarantee safety and comfort. This section elucidates the criteria set for vehicles to be termed “wheelchair accessible,” delves into the ‘reference wheelchair’ concept, and outlines the legal obligations of drivers of such designated vehicles.

Criteria for “Wheelchair Accessible” Status:

Vehicle Space and Design:
Vehicles should possess an adequately sized space to accommodate a range of wheelchairs, ensuring passengers can remain in their wheelchairs during the journey if they prefer.

Safe Entry and Exit:
There should be ramps or lifts that facilitate easy entry and exit for wheelchair users without causing any discomfort.

Secure Fixtures:
Within the vehicle, there must be fixtures or systems in place that secure the wheelchair to prevent any movement during transit, ensuring passenger safety.

Easy Manoeuvrability: Once inside, there should be sufficient space for a wheelchair to manoeuvre, allowing the passengers to position themselves comfortably.

‘Reference Wheelchair’:

The ‘reference wheelchair’ is a standard model or benchmark against which vehicles are tested for accessibility. Its dimensions and design reflect a typical wheelchair, ensuring that vehicles can accommodate a wide range of wheelchairs passengers use.

Uniformity in Standards:
By having a ‘reference wheelchair’, there’s consistency in the evaluation process across different vehicles and taxi services.

Safety and Comfort:
Suppose a vehicle can easily accommodate the ‘reference wheelchair’. In that case, most wheelchair users can enter, exit, and travel in that vehicle with reasonable comfort and safety.

Drivers of Designated Vehicles:

Carriage Requirement:
Drivers must carry passengers while they are in wheelchairs without objections.

No Extra Charges:
Passengers should not be charged additional fees for using their wheelchairs during the journey.

Alternate Seating Option:
If a passenger wishes to transfer to a regular seat, drivers must assist and ensure the wheelchair is securely stored.

Safety Measures:
Necessary steps must be taken to guarantee the passenger’s safety and reasonable comfort throughout the journey.

Mobility Assistance:
Beyond accommodating the wheelchair, drivers should provide any reasonable mobility assistance required, like helping with seat belts or positioning.


Chester Taxi Services

Chester Taxi Services, situated in the heart of Chester, has been a frontrunner in providing inclusive and accessible taxi services.

Commitment to Wheelchair Accessibility:

Adherence to Standards:
All vehicles designated as wheelchair accessible meet the stringent criteria set out in the legislation. This ensures that every trip is both safe and comfortable for wheelchair users.

Regular Training:
Drivers undergo routine training sessions to ensure they’re familiar with the needs of wheelchair users, from safely securing wheelchairs within the taxi to assisting passengers during entry and exit.

Prompt Service:
Understanding the importance of timely service, Chester Taxi Services prioritises efficient dispatch of wheelchair-friendly taxis upon request, minimising wait times.


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